FAQ

Return & Exchange Policy

All HUEX x TheCurlySource extensions are final sale due to the nature of the product. Each bundle is 100% human hair and custom colored, which means it cannot be resold once handled or opened.

We do not offer refunds or exchanges unless there is a verified issue with your order. If you believe you received a defective or incorrect item, please contact us within 48 hours of delivery with photos and your order number.

To be eligible for review:
• Hair must be unused, uninstalled, and in original packaging
• No alterations (cutting, coloring, or washing)

We take quality seriously and are always here to make sure you’re taken care of 

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Shipping & Processing

All orders are processed in the order they are received.

Processing Time:
Please allow 2–3 weeks for processing and preparation. Each order is carefully sourced and, when applicable, custom colored to ensure quality.

Shipping Time:
Once shipped, delivery typically takes 1–3 business days (U.S.) depending on your location.

You will receive a tracking number once your order has been shipped.

Please note:
Delays may occur during high-volume periods, but we always aim to get your order to you as quickly as possible without compromising quality.